Delivery Time
When you place an order, our normal processing time is 1-2 business days, but during holidays can be as much as 3 business days. Please note a due date if you need your order by a certain time in the shipping notes or call us so we can help you best. We normally handle customer orders in the order they are received.
After an order is shipped and leaves the warehouse, standard transit times are 3-4 business days. If you provided a valid email with your order your tracking info will be emailed to that email. Check your spam filters as well because these emails are sometimes caught at spam. You can follow and be ready to receive your packages using this tracking number at the carrier’s website.
We are able to offer overnight and other rush ship methods on some orders. Please contact us by phone at +86 139 8488 4411 if you have a fast deadline to meet.
Calculating Cost
Shipping costs for orders from Goosii.com are $10.99 for orders up to $49.99 and $7.99 for orders of $50.00 or more.
Please note that we reserve the right to charge additional shipping costs for oversize items, bulk orders, or international shipments. Please contact us by phone at +86 139 8488 4411 or email at service@goosii.com if you need assistance regarding an oversize item, bulk order, or international shipping.
Undeliverable Packages
Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund (excluding shipping charges).
Packages that are undeliverable because of incorrect address given will not be refunded shipping. Confirmation emails are sent out to each customer with the shipping information contained in them. It is the customer’s responsibility to confirm they have given us the correct address before the package ships.
If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return, please contact us by phone at +86 139 8488 4411.
Costs to intercept a package or ship the package to the new address will be charged to the customer’s credit card.
If you have not contacted us we are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our Web site.
Why Was My Package Undeliverable?
Our carriers may deem a package undeliverable for one of the following reasons:
Incorrect Address. If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. Please double-check your address carefully when placing a new order.
If an APO or FPO address is entered as an international address, the package will not reach its destination. If you have any troubles this way, please contact us to make sure we have the correct address.
To remove an outdated or incorrect address from your account, click the “Manage your address book” link under the Account Settings heading in Your Account. Click either the Edit button or the Delete Address button beneath the address you want to change or remove.
Address Format. If a post office box address was entered in a format our system does not recognize, the package may be shipped through a carrier that cannot deliver to a post office box. To ensure that such packages are routed through the proper carriers, please enter the box number as “PO BOX” followed by the number.
Other Address Problems. If the order is being shipped to a prison, there may be delivery restrictions associated with the items or shippers. These restrictions are determined by the penitentiary and may vary.
We reserve the right to ship a package with any carrier even if another carrier is specified.
In rare cases, it is also possible that the address label became illegible during the shipping and handling process.
Failed Delivery Attempts. Most of our carriers make three attempts to deliver a package. Packages that contain more than $400 of merchandise will always require a signature; otherwise, it is generally up to the driver’s discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.
Refused by Recipient. If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a surprise is on the way.
International Shipments
We do ship most of our products internationally and have good luck doing so most of the time but there are so many countries and customs regulations we do not guarantee our products will be accepted by a country’s customs. We can help and we will only advise if our products have made it through a customer’s customs in the past but cannot guarantee future shipments. The ultimate responsibility for the costs of customs, shipping, and product costs will always rest with the customer. If you don’t know if your customs will accept our products, you will need verify with your country’s customs. Verify that you can import the products that you want and if you need any documentation to do so. We can help if you need more specific product names if your customs require them.
In the event that your package(s) are rejected by your country’s customs the shipping and product costs will be your responsibility. If you want a refund, you will be required to return the product to us in a sellable condition. Upon receiving the product back, we will inspect it and if it is in a sellable condition we will refund for the product only, not the shipping, minus a restocking fee up to 30% depending on the condition of the item(s).
If you would like your order to ship outside of the United States, please contact us at service@goosii.com for a shipping quote.
Frequently Asked Questions
Do you need to cancel or change an order that has not yet entered the shipping process? Everything you need to know is right here.
Once an order has shipped it cannot be cancelled. An order isn’t cancelled until we confirm that we are able to cancel it for you. Communication with us the desire to cancel an order does not guarantee we can cancel it. If an order is not confirmed cancelled by us prior to them shipping out, then the order will need to go through the normal returns process for refund.
Did you receive a damaged or defective item? Otherwise, visit our Returns Center. We’ll ask you to indicate the number of items you’re returning, the reason for return, and whether you would like a refund, or a replacement item sent to you.
Did you receive the wrong item or an item you didn’t order? Visit our Returns Center. You will see a section at the bottom of the list of items in your order where you can indicate items that you didn’t order. We’ll ask you to indicate the number of items you’re returning, as well as whether they arrived instead of or in addition to items that you did order. We will also ask you whether you need a refund, or a replacement sent to you.
Are you missing an item? Check the packing slip that was included with your shipment. In order to fill your order quickly and efficiently with items already in stock at different fulfillment centers, we may have split your order into multiple shipments, which we would indicate on the packing slip. If this is the case, rest assured that you will not be charged any additional shipping costs beyond those you had originally authorized. Visit the relevant order summary in Your Account for estimated delivery dates for every shipment associated with your order.
Wondering where your order is? If you have not yet received your order at all and think that you should have by now, visit the relevant order summary in Your Account. Here you will find updated availability information, estimated delivery dates, and even shipment tracking numbers when the carrier has made them available.